Wise words from Elon Musk. While process can sometimes allow for a repeatable way to perform an action, it is also often a substitute for thinking creatively. That type of situation leads to an innovation vacuum where workers do a task in the same way "it's always been done" without determining whether the task actually adds value to the organization. Musk's original quote:
The problem is that at a lot of big companies, process becomes a substitute for thinking. You’re encouraged to behave like a little gear in a complex machine. Frankly, it allows you to keep people who aren’t that smart, who aren’t that creative.
Awesome interview with Elon Musk on Wired.com.